Intern - Process Management

Job Category

  • Technology & UX/UI Design


  • Berlin


  • Internship
  • Internship / Working Students


  • Zalando SE

The opportunity

Zalando’s success also tells the story of our exceptional team and our efforts. We are always happy to welcome new colleagues who join us in creating the world’s best online fashion experience.

Our business unit Zalando Operations oversees departments that are central to the shopping experience of our customers in all international Zalando shops: Customer Care, Logistics, Content Creation and Payment. We create concepts and solutions for these departments and make sure that their processes run smoothly and are continuously optimized. Most importantly we ensure that our plans and concepts always match practical needs, no matter how fast they might change. We make sure that our services and processes are efficient from production to fulfillment, to improve the shopping experiences of our customers at Zalando.

Your challenges

  • You will act as an important intermediate between the Zalando Operations and Zalando Tech team
  • You will have the possibility to work on innovative logistics concepts and services that will boost and re-define e-commerce in Germany, both from a technical and an operational point of view
  • You will optimize software solutions for our logistics processes and work out concepts to optimize the quality and processing time and enhance the efficient utilization of resources
  • You will be responsible for all operations and processes in our parcel hub
  • You will take care of all freight papers and storage work
  • You will be responsible for monitoring the on time parcel handover from and to our delivery providers
  • You will play an important part in error analysis and correction
  • You will pursue innovative strategies for Zalando in order to grow the customer base

Your profile

  • You are a student currently enrolled in an university
  • Ideally you have gained experience in the field of process optimization or supply chain management and you've already gained first logistic knowhow
  • You are an experienced user of Microsoft Office, in particular Excel
  • You distinguish yourself as a goal oriented person with a highly analytical and organized  working method plus you have a hands-on working style
  • You are proactive and react easily and quickly to changes
  • You work independently and have a precise working method
  • Your experience in service and a strong focus on customer/stakeholder satisfaction is a big plus
  • You are fluent in German and English
  • You are available 40 hours per week
  • You can start ASAP!

What you can expect from us

  • Being part of a team building a highly innovative last mile delivery concept
  • Boredom doesn't get a look in here! Zalando is a working environment where something new happens every day
  • An easily accessible workplace right on the main arteries of the hottest Berlin districts
  • Fun!

About Zalando

Zalando is Europe’s leading online fashion platform, doing business in 15 markets. Delivering first-class shopping experiences to our +15 million customers requires moving fast — with microservices, Agile processes & autonomous teams  —  and using cutting edge, open source technologies. We are passionate about what we do and have fun while doing it. And we are willing to experiment and make mistakes: It’s how we grow.

Want to join us? Then go ahead and apply!

If you need guidance or have any questions about our recruiting and hiring processes, please contact recruiter Emily Nguyen.

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