Incident Manager - Platform Reliability

Job Category

  • Technology & UX/UI Design


  • Berlin


  • Full-Time
  • Professional Level


  • Zalando SE

The opportunity 

Zalando is transforming from Europe’s leading e-commerce company into a multi-service platform for fashion. From logistics, to big brands, to manufactures - we’re building the platform that connects all people and parts of the fashion ecosystem.

As an Incident Manager, you are holistically responsible for the incident process. This includes continuously improving the incident process, creating a proper tooling and observe the status of issues & tasks. Whether junior- or senior-level, we expect you to challenge our status quo and improve continuously.

What we are looking for

  • You can efficiently manage projects and have strong organizational talent
  • You are familiar with state of the art incident tracking tools (e.g. Jira) but also G-Suite solutions
  • You have technical expertise in large and complex IT-systems
  • You are eager to analyse data / situations and find pattern or figure out root causes
  • You are able to communicate on a high professional standard and you like to facilitate meetings
  • You are a good troubleshooter and have no fear to escalate if needed
  • You are well rehearsed in agile working methodologies (e.g. SCRUM, Kanban)
  • You are confident in in using SQL

 Your responsibilities

  • You ensure that the incident process is lived in an efficient way
  • You enable the Tech teams to act in a standardized way, if it comes to an incident
  • You will be responsible to facilitate post mortem meetings and derive lessons learned
  • You summarize the status and create reports
  • You will make a positive impact on our engineering culture and encouraging knowledge sharing (e.g. in our internal Guilds)

What you can expect from us

  • A unique corporate culture with flat hierarchies and fast decision making where results are what matter
  • Fast onboarding thanks to our mentoring program
  • Professional international colleagues who will both inspire and support you
  • Training and further development opportunities to expand your skills and help you on your way
  • Motivated and autonomous teams having mastery and purpose to shape Zalando online fashion experience

Want to join us? Then go ahead and apply!!

If you need guidance or have any questions about our hiring processes, please contact our recruiter Matthias Rempel.

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