Delivery Manager Telephony Products

Job Category

  • Technology & UX/UI Design


  • Berlin


  • Full-Time
  • Professional Level


  • Zalando SE


As part of the team “Digital Productivity” you will be responsible for the design and the operation of a companywide telephony environment. . Our goal: Empower the productivity of the business units. Together we want to define the telephony portfolio and delivery processes for the personal and shared digital workplace. Your role will also include the evaluation and design of new solutions as well as the implementation and the continuous improvement.

Your Challenges

  • You are responsible for the evaluation of telephony solutions as VOIP, Telephone Conferencing etc.
  • Together with the stakeholders from the concerned business unit you define the delivery processes for the telephony equipment
  • Additionally you are responsible for the conceptual design of the product lifecycle
  • Your tasks include the operation and continuous improvements of the telephony environment
  • Additionally you facilitate and promote close collaborations with internal stakeholder

 What we are looking for

  • A degree in Computer Science or equivalent practical experience
  • You already have experience in the conceptual design of delivery processes
  • You bring deep knowledge about technology trends in telephony / voip solutions
  • Basic knowledge of IT Service Management Frameworks as ITIL is a plus
  • Your analytical thinking helps you to solve challenging tasks and to work independently
  • Excellent communication skills and empathy
  • You are part of an international team, so English is a must as well as German skills will be a plus

What you can expect from us

  • Working at Zalando means working in a fast-growing, international company where you are part of creating the world’s best online fashion shopping experience
  • Flat hierarchies in a large, international and still very dynamic and ever-changing environment
  • We constantly working on your development by providing internal and external trainings
  • Company pension plan and Employee discount for all Zalando products
  • Much, much more

About Zalando

Zalando is Europe’s leading online fashion platform, doing business in 15 markets. Delivering first-class shopping experiences to our +15 million customers requires moving fast — with microservices, Agile processes & autonomous teams  —  and using cutting edge, open source technologies. We are passionate about what we do and have fun while doing it. And we are willing to experiment and make mistakes: It’s how we grow.

Want to join us? Then go ahead and apply!

If you need guidance or have any questions about our recruiting and hiring processes, please contact recruiter Maria Ulbrich at

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