Lead IT Service (m/f)

Job Category

  • Technology & UX/UI Design


  • Berlin


  • Full-Time


  • Zalando SE


Together with your team you are responsible to help Employees with all IT related requests. Your team is an essential part of our Digital Infrastructure Organisation in Technology. The Service ensures a pleasant and transparent experience for all Zalando employees regarding IT related requests.


  • Manage the 1st Level IT-Support with around 80 employees in the triangle of purpose, autonomy and mastery that it is a HELP for all Zalando employees to fulfill their daily work
  • Conceptualize and implement improvements for our processes and procedures
  • Communicate status and follow up, provide statistics and regular reports to all stakeholders.
  • Drive team mastery.
  • Facilitate communication and decision-making between teams and stakeholders.
  • Identify state-of-the-art methods and technologies and share your knowledge about it. Be a Leader in your area.
  • Represent Zalando at conferences and meetups, give technical talks and help to recruit great people.


Your management and leadership skills

  • More than 5 years of experience in leading large Service Teams in a DevOps environment.
  • Experience in building, developing and growing teams in agile environments.
  • Knowledge in agile management models and practices.
  • Ability to lead projects and groups, including managing complex projects with various stakeholders.
  • Ability to work cross-functionally with other teams, and to solve conflicts.
  • Ability to think creatively, solve problems, and innovate.
  • Excellent written and verbal communication skills and english language fluency. German would be beneficial, however not mandatory.

Your technical skills

  • A degree in Computer Science or equivalent practical experience.
  • Deep knowledge about Service Management and Service Management Frameworks.
  • Passion for working in an autonomous agile environment.

What you can expect from us

  • Mentoring program  
  • Internal tech talks, skills-building courses and technical “People Leads” who help you achieve mastery
  • Personal branding support: From preparing tech talks and blog posts to industry networking Community: hack weeks, movie nights, coder dojos, +70 self-organized tech guilds and more
  • Competitive salary
  • 40% Zalando shopping discount and commuter discount
  • Relocation assistance for internationals

About Zalando

Zalando is Europe’s leading online fashion platform, doing business in 15 markets. Delivering first-class shopping experiences to our +15 million customers requires moving fast — with microservices, Agile processes and autonomous teams  —  and using cutting-edge, open source technologies. We are passionate about what we do and have fun while doing it. And we are willing to experiment and make mistakes: It’s how we grow.

Want to join us? Then go ahead and apply!

If you need guidance or have any questions about our hiring processes, please contact recruiter Maria Ulbrich.

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