Plattform Specialist - Apple

Job Category

  • Technology & UX/UI Design

Location

  • Berlin

Contract

  • Professional Level

Company

  • Zalando SE

As part of the team “Managed digital workplaces” you will be responsible for the management of more than 1500 Mac devices at Zalando. Our goal: Improve the day by day user experience in a fast growing environment. Together we want to provide a fast and high-quality support as well as taking care of the whole life cycle management. Your responsibilities will include the support, security and update of the devices as well as taking care of their stability.

Your Responsibilities

  • You are responsible for the administration  and monitoring of the deployment and enrollment tools of the Managed Mac Clients ( MacOSX: Casper/ Certificate-Enrollment)
  • You constantly align with internal stakeholders to deliver the best possible user experience
  • Additionally you are the 3rd Level Support for Apple Products :in case of troubleshooting you are the interface between the Apple Service and the Service team
  • You provide training and support to our First Level Support Team while developing how-to guides for other users
  • You are responsible for the enhancement an continous delivery of existing processes and product
  • You facilitate and promote close collaborations with internal stakeholder

 What we are looking for

  • You already have experience in the Apple eco-system and you can apply this knowledge on a professional and target oriented manner
  • Furthermore you already worked on customer facing products
  • Ideally you have experience in the administration of deployment systems as Casper
  • Basic coding skills and knowledge of ITIL is a plus
  • Your analytical thinking helps you to solve challenging tasks and to work independently
  • Excellent communication skills and empathy
  • You are flexible, service orientated, a team player and are willing to constantly develop
  • You are part of an international team, so English is a must

What you can expect from us

  • Working at Zalando means working in a fast-growing, international company where you are part of creating the world’s best online fashion shopping experience
  • Flat hierarchies in a large, international and still very dynamic and ever-changing environment
  • We constantly working on your development by providing internal and external trainings
  • Company pension plan and Employee discount for all Zalando products
  • Much, much more

About Zalando

Zalando is Europe’s leading online fashion platform, doing business in 15 markets. Delivering first-class shopping experiences to our +15 million customers requires moving fast — with microservices, Agile processes & autonomous teams  —  and using cutting edge, open source technologies. We are passionate about what we do and have fun while doing it. And we are willing to experiment and make mistakes: It’s how we grow.

Want to join us? Then go ahead and apply!

If you need guidance or have any questions about our recruiting and hiring processes, please contact recruiter Maria Ulbrich.

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