Mobile Device Management Specialist

Job Category

  • Technology & UX/UI Design


  • Berlin


  • Full-Time
  • Professional Level


  • Zalando SE

The Systems Management Team, forming part of Zalando Technology, is responsible for service and workplace management. As a team we manage the entire IT lifecycle – from purchasing and asset management to the administration of client management and the provision of the IT Service Management System. The administration and further development of all client systems, including problem analysis, troubleshooting and the documentation of systems and processes, are just some of our additional responsibilities.

What we are looking for

  • You already have experience in the administration of a Mobile Device Management (MDM) system (Airwatch by VMware is a plus)
  • You have an analytical way of thinking and are able to work on demanding tasks and/or projects independently
  • Knowledge of ITIL is a plus
  • Excellent communication skills and empathy
  • You are flexible, service orientated, a team player and are willing to constantly develop
  • Good level of technical English

Your responsibilities

  • You are responsible for the administration and optimisation of our MDM system Airwatch by VMware
  • You oversee the introduction of new mobile devices, create policies, release apps for business use and ensure external access to Zalando’s internal IT resources and email infrastructure
  • You are responsible for developing and executing the processes responsible for the administration, as well as monitoring and further development of the MDM system
  • You provide training and support to our First Level Support Team while developing how-to guides for other users
  • You facilitate and promote close collaborations with external service providers and other branches of Zalando Technology
  • You are responsible for the creation of documents and also to come up with innovative technical solutions

What you can expect from us

  • Working at Zalando means working in a fast-growing, international company where you are part of creating the world’s best online fashion shopping experience
  • Flat hierarchies in a large, international and still very dynamic and ever-changing environment
  • Company pension plan and Employee discount for all Zalando products
  • Much, much more

About Zalando

Zalando is Europe’s leading online fashion platform, doing business in 15 markets. Delivering first-class shopping experiences to our +15 million customers requires moving fast — with microservices, Agile processes & autonomous teams  —  and using cutting edge, open source technologies. We are passionate about what we do and have fun while doing it. And we are willing to experiment and make mistakes: It’s how we grow.

Want to join us? Then go ahead and apply!

If you need guidance or have any questions about our recruiting and hiring processes, please contact recruiter Maria Ulbrich at

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