UX Team Lead Fashion Store

Job Category

  • Technology & UX/UI Design


  • Berlin


  • Full-Time
  • Management Level


  • Zalando SE

The opportunity

As the Fashion Store UX Interaction Design Team Lead at Zalando you will lead a team of 10+ designers to advance the customer experience of our wildly successful e-Commerce destination. You will ensure we hit our business numbers; at the same time you will define what non-traditional numbers we should track in order to drive sustainable future growth. You will shape our plans and inspire designers to deepen our emotional engagement with visitors, delight shoppers and increase customer loyalty. You will play a pivotal role in executing on Zalando’s mission of becoming truly customer-centric.

Your mission

  • Inspire and lead a team of UX interaction designers, carrying full personnel responsibilities
  • Grow the Fashion Store IxD team from 8 to 10 near-term, with a focus on quality over quantity. Model Zalando to the world as a magnetic UX employer so you can attract top talent fast as future growth demands
  • Push forward Zalando design maturity, employing an evolving mix of traditional UCD, Lean UX and Design Thinking methodologies
  • Oversee simultaneous topics from inception to completion while keeping designers focused on their impact on the whole customer journey
  • Foster a culture of innovation and teamwork; engage with the individual designers to keep each one healthy, happy, inventive, curious, and open
  • Align closely with other UX Leads in order to ensure a common vision, tap synergies and learn.

What we’re looking for

You will certainly bring deep knowledge and experience in leading design teams to build engaging customer-facing user experiences. You have been responsible for people A-Z, not just project-wise.

As a Lead of this caliber, we don’t want to insult you with a detailed checklist of requirements. You tell us what is needed to deliver on the mission we’ve laid out and why you fit the bill. We do ask you to show and explain raw artifacts from your previous work which demonstrate where you have succeeded (and failed) in the past.

What you can expect from us

We’ll pay you a market-rate salary and outfit you with the best tools. But we expect that the true perks for you might be:

  • Impact on the product: We think big and act fast. What you and your team build today will affect millions of customers tomorrow.
  • Impact on the organization: You will model best practices that reverberate out beyond organizational walls to make Zalando as a whole more customer-focused.
  • Leadership circle: You’ll have the chance to influence and exchange ideas with other UX team leads within a larger Zalando UX community of practice.

Learn more about Zalando’s tech culture and perks.

Does this sound like fun?

Whether you’ve been designing for years or are just starting out, we’d love to talk to you. Tell us what next step you want to take in your career. Let’s tap into your passion and potential.

If you need guidance or have any questions about our hiring processes, please contact recruiter Matthias Schmeißer.

About Zalando

Zalando is Europe’s leading online fashion platform, serving 15 markets. We deliver a first-class shopping experience to our +15 million customers which requires moving fast and using cutting-edge methodologies and technologies. We are passionate about what we do and have fun doing it. And we are willing to experiment and make mistakes: It’s how we grow.


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